FAQ- NEED TO KNOW

About oxidized jewellery

What is oxidized jewelry?

Oxidized jewelry refers to metal pieces that have undergone a chemical process to intentionally darken the surface, giving them a unique, antiqued appearance. This process often enhances intricate designs and adds depth to the jewelry.

Is oxidized jewelry durable?

Yes, oxidized jewelry is generally durable. However, like any jewelry, it requires proper care to maintain its appearance. Avoid exposing it to harsh chemicals, extreme temperatures, and excessive moisture to prolong its lifespan.

How do I care for oxidized jewelry?

Please Check our jewellery care page.

Will the oxidation wear off over time?

Oxidation is a surface treatment and may wear off gradually with frequent wear and exposure to moisture, sweat, and chemicals. However, proper care can help prolong the oxidation's lifespan.

Order & Payment

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status and estimated delivery date of your package.

Do you offer international shipping?

Yes. Shipping rates and delivery times vary based on the destination.

What is the estimated delivery time?

For national orders within India, delivery typically takes around 3–7 business days, depending on the region and courier service.

For international orders, delivery generally takes about 10–20 business days, though this can vary by country and customs processing times.

Do I need to set up an account to place an order?

YES. You can browse through the collections without creating an account and select product you like. But to be able to buy, you need to set up an account which is a fairly easy process. Register with us and you'll be able to enjoy the following benefits through your account: Track your orders and review past purchases.  Save your address and card details so you can shop even quicker next time.  Manage your account details, address book and email preferences.  To create an account, simply click on ‘REGISTER' at the top right of the page to fill in your details.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. You can select your preferred payment method during checkout.

How will I know if the order is successfully placed?

You will get a confirmation mail on your registered E-mail ID regarding order confirmation.

Cancellation & Refund

Is there a time limit for canceling an order?

We process orders promptly to ensure quick delivery. If you need to cancel your order, please do so as soon as possible. Once your order has been processed and shipped, it may not be possible to cancel it

How will I know if my order has been successfully cancelled?

You will receive an email confirmation once your order has been successfully canceled. If you don't receive a confirmation email or have any concerns, please contact our customer support team for verification.

Will I receive a refund if I cancel my order?

If your order is successfully canceled within the cancellation window, you will receive a full refund to the original payment method used for the purchase. Please allow some time for the refund to be processed and reflected in your account.

Promotions & Discount

How can I stay updated on your promotions and discounts?

To stay informed about our latest promotions and discounts, we recommend subscribing to our newsletter and following us on social media platforms such as Instagram, Facebook, and Twitter. You can also visit our website regularly to check for any ongoing offers.

How do I redeem a promotion or discount code?

During checkout, you'll have the option to enter a promotion or discount code in the designated field. Simply input the code provided during the promotion, and the discount will be applied to your order subtotal.

Are there any restrictions or limitations on promotions and discounts?

Some promotions or discounts may have specific terms and conditions, such as expiration dates, minimum purchase requirements, or restrictions on certain products or collections. Please review the details of each promotion or discount for any applicable terms and conditions.

Can I use multiple promotion or discount codes on a single order?

Generally, only one promotion or discount code can be applied per order. If you have multiple discount codes, you may need to choose the one that offers the best value for your purchase.

Do promotions or discounts apply to sale items?

Promotions and discounts may or may not apply to sale items, depending on the specific terms of the promotion. Please review the details of each promotion for information about eligible items and any exclusions.

Return & Exchange

Can I return my order?

Please note that our jewelry pieces are final sale and cannot be returned. However, if you receive a damaged item, please visit our Return & Exchange Policy for assistance.

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